LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Follow these instructions to download and start the LogMeIn Rescue Applet.

1. Mac Torrent

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.

Important: The applet is a small program that must be running on your computer for the technician to be able to help you. The applet is automatically removed from your PC or Mac at session end. Note: Actual screens and procedures may vary slightly depending on your operating system and LogMeIn Rescue settings on the technician’s side. • The technician tells you a 6-digit code. • Type the code in the box labeled Enter your 6-digit code. • Click Start Download. You are asked to download the Support-LogMeInRescue.exe applet.

• Click Run to download the applet. The applet download should take about 15 to 30 seconds. • Click Run to execute the applet.

• Once the applet is running, wait for the technician to activate your session. • You may be asked to give the technician permission to perform certain actions. Click Yes to grant permissions, or No to deny. • The technician tells you a 6-digit code.

• Type the code in the box labeled Enter your 6-digit code. • Click Start Download. You are asked to download the Support-LogMeInRescue.exe applet. • Click Save File to download the applet. • In the Downloads box, double-click Support-LogMeInRescue.exe> • Click OK if prompted to Open Executable File.

You are asked Do you want to run this file? • Click Run to execute the applet.

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• Once the applet is running, wait for the technician to activate your session. • You may be asked to give the technician permission to perform certain actions. Click Yes to grant permissions, or No to deny.

Note: Actual screens and procedures may vary slightly depending on your operating system and LogMeIn Rescue settings on the technician's side. The Support Connection page is displayed. • The technician tells you a 6-digit code. • Type the code in the box labelled Enter your 6-digit code. • Click Start Download. The applet installer is downloaded.

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• Click Downloads on your Dock and run the Rescue applet. • Click Open to confirm that you want to run the applet. • Once the applet is running, wait for the technician to activate your session. • You may be asked to give the technician permission to perform certain actions. Click Yes to grant permissions, or No to deny. What can you do during a Rescue session? Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.

Mac Torrent

• Chat with the technician(s) • View a detailed session log • Allow or deny the technician the right to perform certain actions • Send individual files to a technician • Change the display font size • Revoke permissions, such as remote control or file management, from the technician by clicking the large X at the bottom of the window • End a session by clicking the small X in the upper-left corner.

Starting a free trial of LogMeIn Rescue, I was struck by how simple the process was. Using a compatible browser – in my case Firefox - the service installed a small plugin which gave me access to the LogMeIn Rescue control panel. From here I could contact the desired person to help them with their PC, Mac, compatible Android device, and even Blackberry issues. Admittedly the control panel is a little complex for novice users, with fields such as Session ID, Channel, Status, and other terms that you are yet to learn. But experienced newcomers will quickly pick up the process thanks to the simple walk through which show how to create a secure private session, contact the other user, and quickly get to helping. Help your friends From inside the control panel you can email, or SMS, the person in need of assistance. Once they connect by running a small applet download and enter the pin you have generated, you can control their desktop from your screen.

This works very well, allowing you complete access to the recipient’s computer – though occasionally cursor movement is confusingly jittery. If you are the person being helped, then after the simple installation and connection process, the usefulness of the program will be down to your helper’s expertise. You can monitor what they are doing, and easily stop them if they are doing anything you are uncomfortable with. This is important as your computer or device will think that they are you, giving them full admin access (assuming you have an admin account).